I'm

Nethmi Prasadini

Call Centre Assistant

My name is W A D Nethmi Prasadini, a 21-year-old Call Centre Assistant with a passion for customer service. Currently, I'm pursuing a Diploma in Professional HRM at CIPM Campus. With hands-on experience in the call centre industry, I am dedicated to providing top-notch assistance and solving customer inquiries with efficiency and care.

Name: W A D Nethmi Prasadini

Age: 21 Years

Degree: Diploma in Professional HRM

Phone: ‪076 431 7397‬

Email: nethmi@snowsofts.com

Address: CIPM Campus

Freelance: Not Available

My Education

Diploma in Professional HRM

CIPM Campus | Currently Following

This diploma program focuses on key concepts of human resource management, including employee relations, training and development, and organizational behavior.

My Experience

HR Trainee

Sri Lanka Telecom Headquarters | 6-Month Internship

Successfully completed a six-month internship as an HR trainee at Sri Lanka Telecom Headquarters, where I gained hands-on experience in HR operations, recruitment processes, and employee management.

Communication

95%

Customer Service

90%

Problem Solving

85%

Multitasking

90%

Data Entry

85%

CRM Software

80%

Customer Support

Providing exceptional customer service, addressing inquiries, and resolving issues with professionalism and care.

Effective Communication

Ensuring clear, empathetic, and effective communication with customers to understand and meet their needs.

Call Handling

Efficiently managing high-volume calls, providing timely assistance, and ensuring customer satisfaction during every interaction.

Email Support

Managing and responding to customer queries via email, ensuring prompt and accurate resolutions.

Documentation

Maintaining accurate records of customer interactions, queries, and resolutions for future reference and reporting.

Issue Resolution

Identifying problems, finding solutions, and ensuring that customers are satisfied with the outcome of their concerns.

I'm